Privacy Policy

1. Introduction

Pinionworks ("we", "us", "our") operates a watch repair workshop at 73 Phra Pokklao Road, Phra Sing, Chiang Mai 50200, Thailand. This policy explains how we collect and handle personal data in connection with our services and this website.

We process personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you have questions about this policy, contact us at [email protected].

2. Data We Collect

We collect personal data only when it is relevant to the service you have requested or the communication you have initiated:

• Name — used to identify your repair job and correspond with you
• Email address — used to send assessment notes, progress updates, and collection notifications
• Phone number — if provided, used for direct contact regarding your repair
• Message content — the description of your piece and issue, used to assess and carry out the repair

We also collect limited technical data through cookies and analytics tools when you visit this website. See Section 5 for details.

Legal basis for processing

• Performance of a contract — when you have requested a repair service
• Legitimate interest — for website analytics to improve our service
• Consent — for optional marketing communications, if you have opted in

Retention

Job-related data (name, contact, and repair record) is retained for three years from the date of service completion, in case of warranty queries or follow-up. Website inquiry data not related to a completed job is retained for 12 months, then deleted.

3. How We Use Your Data

• To respond to enquiries about repair work
• To carry out the agreed repair and communicate with you at defined stages
• To issue and retain job records and written assessments
• To contact you when a piece is ready for collection
• To comply with applicable Thai law and recordkeeping requirements

We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling.

Third-party sharing

We may share data with service providers who assist with website hosting and analytics (Google Analytics), solely for those purposes and under data processing agreements. These providers do not receive repair job records or personal messages.

4. Data Protection

• Website data is transmitted over HTTPS (TLS encryption)
• Physical job records are stored in a locked cabinet accessible only to workshop staff
• Digital contact records are stored on password-protected systems with access limited to staff involved in the repair
• In the event of a data breach affecting your personal data, we will notify you and the relevant supervisory authority as required under the PDPA

5. Cookies

This website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies may be accepted or declined using the cookie banner when you first visit.

For full details, see our Cookie Policy.

6. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of data we no longer need to retain
• Portability — receive data in a structured, commonly used format
• Objection — object to processing based on legitimate interest
• Withdrawal of consent — withdraw consent at any time where processing was based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

7. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing personal data.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal data through this website, please contact us and we will delete it.

9. Changes to This Policy

We may update this policy from time to time. Changes will be noted by updating the "Last updated" date at the top of this page. Material changes will be communicated by a visible notice on the website. Continued use of the website after changes constitutes acceptance of the updated policy.

10. Contact

Data controller: Pinionworks

• Email: [email protected]
• Address: 73 Phra Pokklao Road, Phra Sing, Chiang Mai 50200, Thailand
• Phone: +66 2 561 7284